Demand for anonymous counselling in Luxembourg remains high

According to the annual report by the Kanner Jugendtelefon youth helpline, volunteers conducted nearly 400 telephone conversations with young people and handled around 300 email enquiries in 2025. The statistics show that demand for anonymous counselling in Luxembourg remains consistently high. At the same time, the nature of the issues remains virtually unchanged from year to year: more than a third of all enquiries are directly related to mental health, anxiety, suicidal thoughts or coping with loss. Family difficulties are the second most frequently mentioned issue, with teenagers and young adults making up the main group seeking support.

At the same time, the service’s management acknowledges that communication channels are evolving, and that the younger generation increasingly prefers to communicate online via chat rooms. In this context, volunteers at Kanner Jugendtelefon face a particular challenge: the need to compete with the speed of responses provided by artificial intelligence. Nevertheless, representatives of the organisation emphasise that human warmth and empathy remain their key advantage, which automation technologies are unable to replicate. In addition to working with young people, the service is developing a helpline for parents, where half of the enquiries concern family conflicts and a quarter relate to psychosocial problems.

At the same time, Luxembourg is seeing a rise in digital crime, as evidenced by data from the Bee Secure project. In 2026, adults over the age of 25 began actively contacting its hotline, with almost half of their enquiries relating to cybercrime. The scale of the problem of illegal content is confirmed by statistics from the anonymous Bee Secure Stopline platform, created for reporting unlawful material, primarily relating to child sexual abuse. Over the past year, the system recorded more than 15,000 such reports, of which over 4,600 were promptly forwarded to the police and the public prosecutor’s office.

Furthermore, since September last year, Bee Secure has held the official status of National Trusted Flagger. This status, enshrined in European regulations, requires major online platforms to treat the organisation’s reports as a priority. The implementation of this mechanism enables the urgent removal of dangerous and malicious content from the internet, significantly improving overall cybersecurity.