Luxembourg among the leaders of digital public administration in Europe
Allison Saeng, Unsplash
Luxembourg has strengthened its position in digital transformation by ranking second in the eGovernment Benchmark 2025, a key EU ranking that measures the maturity of eGovernment services. This result was published alongside the European Commission's Digital Decade Country Report 2025.
Luxembourg's overall score was 89.4%, significantly higher than the EU average (74.5%). The country received particularly high scores for the availability of online services for businesses (100%) and citizens (97%).
The evaluation is structured along three main lines:
Availability of digital services
Interoperability and digital trust
Simplicity and transparency of interaction
Some parameters allow us to trace a clear increase compared to 2024:
- The availability of online services increased from 95.5% to 97.5%.
- Adaptability of services for mobile devices reached 100% (growth from 87.5% to 95.8%).
- Transparency of service delivery increased from 72.3% to 80.8%.
The portals Guichet.lu and MyGuichet.lu, developed by the Centre for State Information Technology (CTIE), continue to play a central role in the digitalisation of the public sector. They are the main entry point for most administrative procedures and a key element of Luxembourg's digital identity.
This year, the evaluation criteria have been partially updated, making direct comparison with the results of previous years somewhat difficult. Nevertheless, the improvement in positions indicates that the government continues to actively invest in digital infrastructure, making it more intuitive, accessible and reliable for both citizens and businesses.
