Luxair — national airlines of Luxembourg

Join us as we explore the skies with Luxair and discover the heights of travel innovation, destination diversity, and environmental responsibility that define this remarkable airline.

Beginning and growth of Luxair

Emerging from the legacy of Luxembourg Airlines Company, established in 1948, Luxair took flight in 1961 to fulfill the burgeoning demand for air connections between Luxembourg and other European capitals.

Luxair national airlines today

Amidst a landscape of constant evolution, Luxair stands as a dynamic force in the aviation industry. As 2023 unfolds, Luxair continues to propel its progress by embracing modernization, exemplified by the acquisition of four cutting-edge Boeing 737-8 Max aircraft.

luxair.csod.com

Available Luxair destinations

Annual Report 2022

Luxair currently opens the door to an expansive network of approximately 90 distinct destinations. This airline's reach extends across most European nations, Mediterranean havens, and Middle Eastern hubs, with new routes in Luxair being added year after year.

While the complete list of destinations remains in constant flux due to seasonal variations, discontinuations, and ongoing additions, the precedent picture provides a glimpse of the available destinations at the outset of 2023, granting you a window into the possibilities that await.

For precise information on whether your desired destination is embraced by Luxair's offerings, we recommend consulting the destinations page, ensuring you embark on your journey with clarity and anticipation.

Baggage allowance in Luxair — cabin and in-hold baggage

Luxair has implemented a clear and precise cabin baggage policy designed to make flying more convenient for its passengers. Here is a summary of what travelers need to know before boarding a Luxair flight.

• Passengers in Economy Class are permitted to bring one cabin bag on board.
• Those flying in Business Class can enjoy the privilege of carrying two cabin bags.

Regardless of travel class, the maximum dimensions for cabin bags must be 55x40x23 cm and the weight should not exceed 8 kg. Passengers are encouraged to pack light, as they may need to carry their cabin bags a considerable distance through some airports.

Luxair website baggage information

When it comes to in-hold baggage, the one that you check in at the airport at the flight registration desk, there are a few rules and policies. They come with fares, that are covered with special fees and categories.

There are three fares, depending on your luggage: for those traveling light, economy class and business class. When you travel light, you can take only cabin luggage.

• Economy class fare includes one piece of baggage up to 23 kg in addition to cabin items.
• Business class allows you to travel with two pieces of baggage 32 kg each and golf equipment in addition to 2 cabin baggage pieces.

Use the information on the screenshot or official website information to navigate Luxair baggage policy correctly depending on your flight class.

Features and special loyalty programs

Luxair has ingeniously crafted a versatile pricing structure to cater to a diverse array of travelers, from those journeying light with budget considerations to those seeking the comforts of business class. Complementing this tailored pricing approach, enticing promotions in Luxair are presented consistently, complemented by a loyalty program that offers a host of exclusive advantages. This concerted effort aims not only to enhance the allure of their offerings but also to acknowledge and reward the loyalty of customers who make Luxair their preferred choice.

Luxair

Company's profile

Luxair, Luxembourg's primary airline, has been a prominent player in the Grand Duchy for over 50 years. The company's operations span across passenger flights, tour operations, airport services, and air freight handling.

Luxair as a major employer in Luxembourg

As an employer, Luxair has policies in place that focus on the professional development of its workforce. The company offers flexible working conditions, aiming to accommodate the diverse needs of its employees.

"In 2022, Luxair employees staged a morning strike, marching to the Ministry of Transport. Their demands included the abolition of partial unemployment, the implementation of a job retention plan, provisions for early retirement for a specific age group, a salary unfreeze from January 1, 2023".

Following negotiations, the airline management agreed to these demands. This event highlighted the ongoing dialogue between Luxair and its employee unions.

The 2022 Annual Report states, that the company employs more than 3000 people of more than 58 nationalities, and strives for an inclusive and diverse environment at the workplace. They regularly offer well-being practices, like healthy food and fitness classes for their workers.

The Annual Report for 2022 by Luxair, page 40

Luxair also answers to social projects and has partnerships with NGOs such as Caritas and the Luxembourgish Red Cross. The company supports LGBTQ+ pride, raises awareness among its workers, and supports different initiatives.

Sustainability and Luxair

Net-zero carbon by 2050

Curbing gas consumption by 15%

Passenger testimonials and safety

Luxair's strong commitment to safety and service quality has fostered a reputation that resonates with passenger opinions. The airline's emphasis on punctuality and overall passenger experience finds validation through the voices of its users, notably reflected in platforms like TripAdvisor, where Luxair boasts an impressive rating of 4.0. This symbiotic relationship between safety and passenger satisfaction underscores Luxair's dedication to ensuring a seamless and secure travel experience.

Anna Shvets for Pexels

Have there been any accidents with Luxair Airlines

Luxair's safety record stands testament to its unwavering focus on safeguarding passengers and aircraft alike. Throughout its history, the airline has encountered minor incidents with no casualties, alongside four notable accidents, all of which, fortunately, resulted in no fatalities.

Instances include a Vickers Viscount collision with accumulated snow during landing, an aircraft veering off the runway due to landing complications, a Bombardier Q400 landing with retracted landing gear, and an Embraer ERJ-145 runway excursion.

However, Luxair did face a tragic accident on November 6, 2002, when a Fokker 50 aircraft crashed near Niederanven village during an approach to Luxembourg International Airport, claiming the lives of 20 passengers and crew members.

This unfortunate incident marked Luxair's first accident in its 40-year history, serving as a somber reminder of the airline industry's inherent challenges. Despite such incidents, Luxair's overall safety record remains commendable, indicative of its continuous efforts to uphold the highest safety standards in aviation.

Luxair passengers' testimonials

In the realm of passenger sentiment, Luxair's positive impact becomes evident through the prism of traveler reviews. The airline's TripAdvisor rating of 4.0, derived from 1,729 reviews, amplifies the resonance of its quality service and dedication to customer satisfaction.

Here are some TripAdvisor reviews:

5

Flying like a member of the same family. Luxair is a small but well-managed airline. I have been flying with them often during the last 6 years and have never been disappointed, which is rare these days... To keep things short: When traveling we expect punctuality, reliability, friendly and effective service, if possible a desk to turn to in case of a problem and being treated personally - not a phone number to call that is not responding. This is what I experienced. Had to change a flight? Sorted out with no hassle for a little fee. Being late once due to a problem at the destination airport for 3hrs10 minutes - received the compensation without delay and lame excuses. Always friendly, good sandwiches and beverages, clean and tidy. A selection of daily newspapers in the plan and all for no extra money. What else can you ask for?

Hermann R

9 December 2019